Here's a how-to article to add an interpreter on your calls in mMR, or via Zoom, using Martti. For more info, please see article here. If you have any questions or issues, please feel free to contact mMR Support or email IT at [email protected].
Requesting Interpreter via mMR calls:
Locate and select your member from the Members section
On the member's side bar, click on Call External Contact button
Click on the Address Book tab
Locate Martti Medical Interpretation Service
Click on the Phone icon to dial number
Another method to dial Martti is by manually dialing the number using the Keypad tab in the Call External Contact window. Click on Keypad, dial (615) 813-2199, and then click on the green Call Number icon
Follow the instructions on the Martti menu to request an interpreter
Once the interpreter is set up, click on Add Another Caller icon
Click on the Member tab
Locate the phone number and click on the blue phone icon to add call
Another method to call the member is by manually dialing their number using the Keypad tab in the Call External Contact window. Click on Keypad, dial phone number, and then click on the green Call Number icon
Requesting Interpreter via Zoom meetings:
It’s recommended to give at least 2-3 days notice to schedule an interpreter to join your scheduled Zoom member meetings, especially if you’re using an American Sign Language (ASL) interpreter. Same day requests aren’t supported.
Contact Equiti Support via email [email protected]
Make sure to provide the following in the email message:
Date, time, and timezone of your meeting
Zoom meeting link
Once your email is sent, a confirmation message will arrive providing a case number mentioning that your meeting is being scheduled (arrives within an hour or before end of day)
Please be on the lookout for follow up emails from Equiti Support until you receive the final confirmation email from the team mentioning that you are set to go with the date/time you provided.
Once scheduled, your interpreter will join the meeting at the provided date/time you requested-- they will join as a regular participant.
If by any chance the interpreter doesn't arrive within 5 minutes of the scheduled meeting, please contact Equiti Support by phone at 833-745-4700. They will assist to locate your interpreter or connect you with a new interpreter.