The Program Coordinator, under the supervision of the Program Director, is responsible for adding and updating the Welcome Packets for their programs in mMR.
Creating Welcoming Packets
Go to Programs Section of mMR on left hand side
Select program from list
Select “Welcome Packet” tab
Select “Add Packet”
Enter Welcome Letter text into Welcome Message box, click “Save”
Click on “Draft Welcome Packet”
Add appropriate files for the program from the Enrollment Documents - All Programs Folder in the 302 Team Shared Drive
Flier
HIPAA
Rights & Responsibilities
Click “Publish Draft”
Auditing for Members without Welcome Packets
On the Members tab in mMR, select the following filters:
Program = [Program and Health Plan]
Member Status = Active
Welcome Packet = Not Sent
Save the list and check it weekly