Engagement Requests
Engagement requests are the tool used by mMR when a member attempts to contact someone on their Care Team. Engagement requests are literally a request from the member for a Mindoula employee to respond to them.
Engagement Request Overview
Created by member attempting to contact the Care Team
Need to be checked a minimum of three times daily (start/middle/end)
Should never be more than 24 hours old
Always require a new case note entered
Engagement Request Location
Top of mMR page in the top grey bar (Looks like two talk bubbles connected)
Click on that Icon
Filter for your name under ‘Assigned to’
Engagement Requests are listed on left
New requests are salmon in color, Closed and Pending requests are grey
Responding to Engagement Requests
Click on the request
Choose “Accept” in upper right corner
Respond to the case note by returning the call, text, etc.
If not completed at this point, choose Add Case Note
mMR will open a blank case note screen
If case note has been completed, choose Close Without Case Note
When you complete your case note, mMR will ask if this case note is connected to the open Engagement Request
If you do not get prompted:
Re-open Engagement Requests and confirm the request in question has been closed.
If open, click on request and choose to close without case note